WE ARE ALWAYS AVAILABLE
Your satisfaction is our goal.
We monitor the availability of your infrastructures and application services 24 hours a day and are committed to a quality approach.
An end-to-end mastery of our service in the fields of IT, telecoms, networks and multimedia. From the physical infrastructure to the control of application performance.
Well beyond our contractual commitments, more than 90% of our clients' requests are completed in less than 4 hours.
Within the framework of the management of requests and incidents, the assistance process is structured in 4 levels;
LEVEL 1 SUPPORT
Qualification of the problems encountered with the Client .
LEVEL 3 SUPPORT
Expertise infrastructure et logiciels, mises à jour et mises à niveau (évolution)
LEVEL 2 SUPPORT
Analysis, diagnosis and resolution of technical problems related to operating issues.
SERVICE AND QUALITY MANAGEMENT
Regular monitoring of services is essential to ensure and maintain the desired level of service, in particular to take account of changes made and to provide the necessary advice and adjustments.
A unique phone number
French or American
A Customer Portal
At your colours
A support email
View and filter requests